The BEST Customer Service and Hassle-Free Return Policy

100% Satisfaction Guarantee with Hassle-Free 30 Day Returns, Repairs or Exchanges
We will work hard to ensure you are 100% Satisfied with your purchase or will gladly accept a return, repair, or exchange request within 30 days of delivery. Please see full terms below to determine eligibility for return, repair, or exchange. You will be treated with fast, honest, and high-quality customer service every step of the way. 

The Highest Quality Apple Devices
Our Certified Pre-Owned Apple items have been fully inspected, verified, and certified as approved for sale by an expert technician, who has performed a comprehensive 35-point inspection, carefully cleaned, fully erased and restored to achieve Certified Pre-Owned Status. All items are accurately described down to the smallest details. All purchases will arrive fully erased and restored like new, and like all Apple products, ready to last for years of use. 

Hassle-Free Easy 30 Day Returns, Repairs, or Exchanges
Quality Macs does not charge restocking fees on our pre-owned (used) devices. Brand new factory sealed items are subject to a 20% Restocking fee once the seal has been broken.  Items are not eligible for return outside 30 days from the delivery date.

Quality Macs CarePlus+ Extended Warranties for 1, 2, or 3 Full Years of Coverage
Our standard warranty fully covers your purchase for (30) days after the item is delivered.  Quality Macs CarePlus+ Extended Warranty Plans are available after purchase for 1, 2, or 3 additional years. Our plans offer 100% hardware protection against costly repairs with ZERO deductibles, fast nationwide coverage, and our exclusive Better Device Replacement Guarantee. Contact us for more information. Warranty information will be sent after purchase and must be added within 30 days of making your purchase.

 The Greenest Way to Buy.  Buying pre-owned is a much lower impact on the environment, preventing waste and pollution associated with producing new electronics. 

How to start a return, repair or exchange: 
To place a return, exchange, or repair within the 30 day warranty period, please send a request for help to us through eBay messages, or send an email directly to our customer service team.  Please include the reason for return and a member of our team will respond within 2 business days. If a return qualifies as a change of mind, the customer is responsible for return shipping and packaging costs.  In this case, any shipping fees paid from the original purchase are non-refundable. If the return, repair, or exchange is because the item has problems and/or arrived not as described, a prepaid Fed-Ex Ground shipping label will be provided via email. 

Customers must comply with the following return instructions:

Our warranty and return policy are void under the following circumstances:

- If the returned item has any signs of physical damage, mishandling, or liquid/spill damage.
- If a return request is not approved by the Quality Macs Support Team.
- If the returned item is not in exactly the same condition as was initially delivered to the customer. Deductions to refunded amount may be incurred for dents, scratches, chips, bent corners etc. 
- If the returned item has been serviced by a 3rd party, the device has been opened, or the internal components/hardware show signs of tampering.
- If the returned item shows any signs of liquid damage. Liquid damaged items are ineligible for return, exchange, or repair.